Bought a ford told me it was good, transmission went out they told me they would help did, told me it was fixed, sensor went out, told me it was my problem. Traded a truck with 5 grand equity to now spend all 5 grand on repairs. These people are crooks.

Truck I traded in for had a torn up differential cost me 1400, dealer did nothing.

I’ve been a loyal customer of Performance King’s Honda for years, always satisfied with the service department’s excellent work on my vehicle. Naturally, when I started researching my next car purchase—a 2025 CR-V Hybrid—I decided to visit the sales side. Unfortunately, this experience has completely turned me away from this dealership. From the start, I was upfront and honest: I was not buying today, just gathering information to make the best financial decision. But instead of being met with transparency and professionalism, I was met with evasion and excuses. The manager outright refused to provide any details beyond the list price, claiming incentives and inventory change too frequently. I simply wanted to know the current incentives and what my out-the-door price would be if I purchased within the month. Other dealerships have readily provided this information in the past, so why not here? This entire experience felt like a deliberate attempt to keep customers in the dark. I don’t know if this is a new industry trend, but I find it extremely frustrating. Am I supposed to lie and say I’m ready to buy just to get basic information? That’s unfair both to customers and to honest salespeople. If a business has competitive pricing, why are they so afraid to be upfront about it? Because of this lack of transparency and unwillingness to assist me, Performance King’s Honda has lost my business. Buying a car is a major financial decision, and I refuse to work with a dealership that operates in such a manner. I’ll be taking my business elsewhere—where honesty and fairness still exist.

Customer service does not seem to be the focus here. My fiancee and I went in to sell my car and to buy a new one. I requested these to be separate transactions as the new car was going into her name (needing to switch things around to accommodate a mortgage loan as we are also trying to move). I was told by the sales rep and by the manager that we could still process it as a trade-in and they could get me whatever paperwork was required. I was clear that the vehicle I was selling to them was only in my name and my fiancee's name could not be on that paperwork I needed for the sale. They assured me it would not be a problem. So, we did it. After spending over 6 hours at the dealership, we had a beautiful new Highlander. The first problem came in afterwards, when I reviewed the documents, my fiancee's name was on everything. Nothing on the sale of my car was written the way I told them was necessary. I called over 10 times in 3 days, left messages with 2 managers who never returned my calls. I spoke with 2 other managers who said they would get back to me, and they never called back. I left a message with the General Manager, and still got no call. Finally, on the 4th day, my fiancee was able to get ahold of the gentleman in finance that handled our account. It still took 4 calls and 2 additional days before we finally received the documents I needed (which I still had to make edits to). The second problem arose when said finance officer called my fiancee over a month after the purchase to tell her there was a problem from title. He asked if she ever used any other names (big nope), then the next day asked what name she had on the title of the trade in. Apparently, when I told them she wasn't on the car we were selling, they were not listening, any of the 4 times I said it to make sure they understood. Meanwhile, I tried to follow up with this finance officer on the matter. Every time I would call him directly, he would send my calls to voicemail, for 3 days. I left several messages, no return calls. My fiancee has still not heard back from him since the conversation where she told him again that she was never on that title. He had said then that they would need me to sign some forms and get a copy of my license. But, they did take my license and get a copy when we made the purchase, and I did sign some forms then too... so did they screw up and give me the wrong forms or file it all incorrectly? We are still waiting to know the resolution...

Horrendous experience taking out vehicle in that had some issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many were erroneous. And he fixed is for $1700.

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs.

Horrible horrible horrible experience. I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotated last month and all the warning lights and everything came on. They put the wrong size tire on. I have called probably 6-7 times and messaged and talked to different people. Even left messages for the managers, always being told their passing along the message and someone will get back to me. It’s been over a month with me consistently calling and still have not gotten anywhere.

The service department manager turned me off from this car dealer and possibly Honda for my next new car purchase. I bought a new Honda Fit in 2015 from Performance Kings Honda and I’ve taken it there for service over the years. On August 6, 2024, it had a faulty airbag indicator light on so I brought it to Performance Kings Honda for repair. The diagnostic revealed that the driver seat airbag was not functioning. An airbag is not something a car owner can perform maintenance on like an oil change, new brakes or tires. This is a safety mechanism that should last for the life of the car. The service manager from Performance Kings Honda refused to provide goodwill assistance. The dealer that we bought our car from would not rectify a defective driver seat airbag or advocate Honda Corporate for replacement because the car was beyond the warranty period. Cars are built to last well beyond 3 years, or 36,000 miles, and the airbags should not fail. Sadly, consumers will have to wait and see if there are accidents involving death and injury and the government issues an airbag recall instead of this dealer caring about their customers and proactively repairing this. I paid the $1,113.44 for the airbag replacement but as a consumer, this is wrong.

Paul and the entire service team always do a great job. I am always able to get an appointment quickly and service is speedy. Went in for just a battery replacement, found several other things that were able to be taken care of same day. Paul always tries to throw in coupons or check what may be covered under warranty to ensure you get the best price! Very happy with the service!

Performance Honda needs to do some serious customer service training with their sales people. I came in today to test drive a new car with intentions on possibly purchasing it with a trade in. Everything seemed to go smoothly until the sale rep, Melissa Bailey, took it to an unnecessary ridiculous level. She printed out quotes for me, like most dealerships do. We were a little off with numbers so I was ready to leave and take the quotes home to discuss with my husband. She literally took the papers out of my hand. I asked what was she doing and she snapped at me and said “why do you need them, you aren’t going to buy the car anyway!” I told her I wanted to take them to look it over with my husband and she told me I couldn’t take papers (with MY information on it) because if “someone” dropped them, they would be liable…. Excuse me? That doesn’t even make sense? My husband called and asked for management and someone told him the same story. This must be new policy because just a week ago when my husband was there for an oil change, the same incompetent sales rep, Melissa Bailey, gave him a quote to take home. ( the quote was slightly different today because it had more accurate info for the trade) Melissa Bailey could have handled things like an adult and explained herself instead of snatching papers out of my hand, claiming that I “wasn’t going to buy the car anyway.” I’ve bought a handful of new vehicles and have never had a dealership tell me I couldn’t take a quote home, and that includes Honda. Needless to say, because of this experience, I will not be being a CRV- hybrid from Kings Honda. And if I haven’t made it abundantly clear, avoid sales rep Melissa Bailey.

BUYERS BEWARE!! To bad you can't give Zero stars. Recently purchased a Nissan Murano from Performance Kings Honda Used Cars and will never make this mistake again. They did not have the original key fob or the emergency metal key. The Fob they had did not have the remote start button on it. The salesman told me they would do nothing about it but assured me I could get a new one from Car Keys plus when they setup a kiosk occasionally inside Costco. Also assured me it would only cost about $250. I’ve checked the website for Car Keys plus and it’s $380 per Fob so to make this car work as sold I’ll need to spend an additional $780. BUYERS BEWARE!! They are not to be trusted. Salesman called back promising to buy FOB and programming and I agreed to pay for another. He also ask me if I was going to take down my Google review once this was done. I told him I would edit explain how it was taken care of. Now 3 weeks later and he won't answer my questions as to when its ever going to get done. BUYERS BEWARE!!

Fool me once shame on you, fool me twice shame on me. I should’ve learned the first time, that’s what I get for giving somebody a second chance. About four years ago, we scheduled an oil change only for my daughter’s car. She had the oil changed and came home with a bill totaling $376, not the $60. They told my 18-year-old daughter it was important that the transmission was flushed and the fluid changed coerced her into giving the OK to have it changed. Hoping the first time was a fluke, I took my car in for a high-pressure fuel pump code because my car was not achieving above 2000 RPM during acceleration. First guess, they quoted me a price of $860 for a diagnostic check and a faulty $100 sensor. Welp, that was wrong, it did not fix the problem. Second guess, the fuel is contaminated and the fuel tank must be drained for a measly $999.36. Wrong again. Now I’m down $2000 and nothing has been fixed. Third guess, it is the high-pressure fuel pump, the exact thing I told them it was coding from the beginning. That was another $1700, I guess they really are a for profit business, because profit they did and I didn’t even get any Vaseline with my receipt. The poor service advisor kid did his best to help me, so I don’t blame him. I will never buy another car from them.

We were really interested in purchasing a specific vehicle that had yet to go through inspection. Our dealer let us know that she would push for getting the inspection done asap, and that she would keep us updated via text. The next day the listing is removed, so we text our dealer, only to be informed that it was sold. Very unprofessional when we had shown great interest and were strongly considering purchasing. Would not recommend.

They were eager to serve me and my needs. Very friendly. The follow up made me feel that I made the right choice.

The level of unprofessional and lack of customer service at Kings Honda in Mason is like no other. Had an appointment there this morning when I walked in one advisor named Jennifer was sitting on top of a desk, told her I had an appointment, I stood there and waited as no less than 5 other advisors were in the service area, no one acknowledged me or ever checked me in for my scheduled appointment. So I left. Refuse to give my money to any establishment that can treat me that way.