, and unfortunately, I had to walk away after spending nearly five hours negotiating and reviewing paperwork. From the beginning, I was very clear about my budget, and after a lot of back-and-forth, the manager, Larry, finally came back with a price that was very close to what we had agreed upon. We signed a piece of paper confirming the final sale price of the vehicle (excluding tax, tag, and title). However, once we got to the finance office, we noticed that the final sale price of the vehicle was $499 higher than what we had agreed upon. Naturally, we questioned this, and were told that our salesman would come in to discuss it. When he finally arrived, he was visibly irritated and had to rummage through the trash to find the original negotiation papers. Eventually, he told us that the $499 was for something called the “Pulse device.” I had never authorized such a charge, and when I asked for it to be removed, the dealership refused. Upon further research, I found that the “Pulse” is a blinking light that costs a fraction of a dollar, yet they were charging me $500 for it. This was the breaking point for me. After all the time spent negotiating and finally agreeing on a price, they added an unapproved, unnecessary fee to the bill of sale. Given this dishonesty and the way I was treated, I walked out. I would not recommend this dealership based on my experience. It’s disappointing to spend so much time at a place only to be hit with hidden fees and questionable tactics when it’s time to sign the deal.

I’ve been a loyal customer of Performance King’s Honda for years, always satisfied with the service department’s excellent work on my vehicle. Naturally, when I started researching my next car purchase—a 2025 CR-V Hybrid—I decided to visit the sales side. Unfortunately, this experience has completely turned me away from this dealership. From the start, I was upfront and honest: I was not buying today, just gathering information to make the best financial decision. But instead of being met with transparency and professionalism, I was met with evasion and excuses. The manager outright refused to provide any details beyond the list price, claiming incentives and inventory change too frequently. I simply wanted to know the current incentives and what my out-the-door price would be if I purchased within the month. Other dealerships have readily provided this information in the past, so why not here? This entire experience felt like a deliberate attempt to keep customers in the dark. I don’t know if this is a new industry trend, but I find it extremely frustrating. Am I supposed to lie and say I’m ready to buy just to get basic information? That’s unfair both to customers and to honest salespeople. If a business has competitive pricing, why are they so afraid to be upfront about it? Because of this lack of transparency and unwillingness to assist me, Performance King’s Honda has lost my business. Buying a car is a major financial decision, and I refuse to work with a dealership that operates in such a manner. I’ll be taking my business elsewhere—where honesty and fairness still exist.

Customer service does not seem to be the focus here. My fiancee and I went in to sell my car and to buy a new one. I requested these to be separate transactions as the new car was going into her name (needing to switch things around to accommodate a mortgage loan as we are also trying to move). I was told by the sales rep and by the manager that we could still process it as a trade-in and they could get me whatever paperwork was required. I was clear that the vehicle I was selling to them was only in my name and my fiancee's name could not be on that paperwork I needed for the sale. They assured me it would not be a problem. So, we did it. After spending over 6 hours at the dealership, we had a beautiful new Highlander. The first problem came in afterwards, when I reviewed the documents, my fiancee's name was on everything. Nothing on the sale of my car was written the way I told them was necessary. I called over 10 times in 3 days, left messages with 2 managers who never returned my calls. I spoke with 2 other managers who said they would get back to me, and they never called back. I left a message with the General Manager, and still got no call. Finally, on the 4th day, my fiancee was able to get ahold of the gentleman in finance that handled our account. It still took 4 calls and 2 additional days before we finally received the documents I needed (which I still had to make edits to). The second problem arose when said finance officer called my fiancee over a month after the purchase to tell her there was a problem from title. He asked if she ever used any other names (big nope), then the next day asked what name she had on the title of the trade in. Apparently, when I told them she wasn't on the car we were selling, they were not listening, any of the 4 times I said it to make sure they understood. Meanwhile, I tried to follow up with this finance officer on the matter. Every time I would call him directly, he would send my calls to voicemail, for 3 days. I left several messages, no return calls. My fiancee has still not heard back from him since the conversation where she told him again that she was never on that title. He had said then that they would need me to sign some forms and get a copy of my license. But, they did take my license and get a copy when we made the purchase, and I did sign some forms then too... so did they screw up and give me the wrong forms or file it all incorrectly? We are still waiting to know the resolution...

Horrendous experience taking out vehicle in that had some issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many were erroneous. And he fixed is for $1700.

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs.

Horrible horrible horrible experience. I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotated last month and all the warning lights and everything came on. They put the wrong size tire on. I have called probably 6-7 times and messaged and talked to different people. Even left messages for the managers, always being told their passing along the message and someone will get back to me. It’s been over a month with me consistently calling and still have not gotten anywhere.

The service department manager turned me off from this car dealer and possibly Honda for my next new car purchase. I bought a new Honda Fit in 2015 from Performance Kings Honda and I’ve taken it there for service over the years. On August 6, 2024, it had a faulty airbag indicator light on so I brought it to Performance Kings Honda for repair. The diagnostic revealed that the driver seat airbag was not functioning. An airbag is not something a car owner can perform maintenance on like an oil change, new brakes or tires. This is a safety mechanism that should last for the life of the car. The service manager from Performance Kings Honda refused to provide goodwill assistance. The dealer that we bought our car from would not rectify a defective driver seat airbag or advocate Honda Corporate for replacement because the car was beyond the warranty period. Cars are built to last well beyond 3 years, or 36,000 miles, and the airbags should not fail. Sadly, consumers will have to wait and see if there are accidents involving death and injury and the government issues an airbag recall instead of this dealer caring about their customers and proactively repairing this. I paid the $1,113.44 for the airbag replacement but as a consumer, this is wrong.

Paul and the entire service team always do a great job. I am always able to get an appointment quickly and service is speedy. Went in for just a battery replacement, found several other things that were able to be taken care of same day. Paul always tries to throw in coupons or check what may be covered under warranty to ensure you get the best price! Very happy with the service!

Performance Honda needs to do some serious customer service training with their sales people. I came in today to test drive a new car with intentions on possibly purchasing it with a trade in. Everything seemed to go smoothly until the sale rep, Melissa Bailey, took it to an unnecessary ridiculous level. She printed out quotes for me, like most dealerships do. We were a little off with numbers so I was ready to leave and take the quotes home to discuss with my husband. She literally took the papers out of my hand. I asked what was she doing and she snapped at me and said “why do you need them, you aren’t going to buy the car anyway!” I told her I wanted to take them to look it over with my husband and she told me I couldn’t take papers (with MY information on it) because if “someone” dropped them, they would be liable…. Excuse me? That doesn’t even make sense? My husband called and asked for management and someone told him the same story. This must be new policy because just a week ago when my husband was there for an oil change, the same incompetent sales rep, Melissa Bailey, gave him a quote to take home. ( the quote was slightly different today because it had more accurate info for the trade) Melissa Bailey could have handled things like an adult and explained herself instead of snatching papers out of my hand, claiming that I “wasn’t going to buy the car anyway.” I’ve bought a handful of new vehicles and have never had a dealership tell me I couldn’t take a quote home, and that includes Honda. Needless to say, because of this experience, I will not be being a CRV- hybrid from Kings Honda. And if I haven’t made it abundantly clear, avoid sales rep Melissa Bailey.

BUYERS BEWARE!! To bad you can't give Zero stars. Recently purchased a Nissan Murano from Performance Kings Honda Used Cars and will never make this mistake again. They did not have the original key fob or the emergency metal key. The Fob they had did not have the remote start button on it. The salesman told me they would do nothing about it but assured me I could get a new one from Car Keys plus when they setup a kiosk occasionally inside Costco. Also assured me it would only cost about $250. I’ve checked the website for Car Keys plus and it’s $380 per Fob so to make this car work as sold I’ll need to spend an additional $780. BUYERS BEWARE!! They are not to be trusted. Salesman called back promising to buy FOB and programming and I agreed to pay for another. He also ask me if I was going to take down my Google review once this was done. I told him I would edit explain how it was taken care of. Now 3 weeks later and he won't answer my questions as to when its ever going to get done. BUYERS BEWARE!!

Fool me once shame on you, fool me twice shame on me. I should’ve learned the first time, that’s what I get for giving somebody a second chance. About four years ago, we scheduled an oil change only for my daughter’s car. She had the oil changed and came home with a bill totaling $376, not the $60. They told my 18-year-old daughter it was important that the transmission was flushed and the fluid changed coerced her into giving the OK to have it changed. Hoping the first time was a fluke, I took my car in for a high-pressure fuel pump code because my car was not achieving above 2000 RPM during acceleration. First guess, they quoted me a price of $860 for a diagnostic check and a faulty $100 sensor. Welp, that was wrong, it did not fix the problem. Second guess, the fuel is contaminated and the fuel tank must be drained for a measly $999.36. Wrong again. Now I’m down $2000 and nothing has been fixed. Third guess, it is the high-pressure fuel pump, the exact thing I told them it was coding from the beginning. That was another $1700, I guess they really are a for profit business, because profit they did and I didn’t even get any Vaseline with my receipt. The poor service advisor kid did his best to help me, so I don’t blame him. I will never buy another car from them.

We were really interested in purchasing a specific vehicle that had yet to go through inspection. Our dealer let us know that she would push for getting the inspection done asap, and that she would keep us updated via text. The next day the listing is removed, so we text our dealer, only to be informed that it was sold. Very unprofessional when we had shown great interest and were strongly considering purchasing. Would not recommend.

They were eager to serve me and my needs. Very friendly. The follow up made me feel that I made the right choice.

The level of unprofessional and lack of customer service at Kings Honda in Mason is like no other. Had an appointment there this morning when I walked in one advisor named Jennifer was sitting on top of a desk, told her I had an appointment, I stood there and waited as no less than 5 other advisors were in the service area, no one acknowledged me or ever checked me in for my scheduled appointment. So I left. Refuse to give my money to any establishment that can treat me that way.

Forced us to buy pulse light. Finance employee bullied senior citizen to buy warranty that I told him at least 10 times I did not want.

Kings may try to force you to buy the "Pulse" brake light accessory. I contacted the Ohio Highway Patrol and asked if blinking brake lights were legal in Ohio. This is the answer I received..... Ohio Revised Code Section. "4513.071 | Stop light... Such stop lights when actuated shall give a steady warning light to the rear of a vehicle........"

This is the best dealership arround i recommended to every one. Thank you for your help kings honda

Online on their website they are promoting a 2024 Honda Accord EX for $292 a month with $1,300 down. I read the disclaimer and it says + tax, title, acquisition fee, & dealership fees. I went in and wanted to purchase one and when presented with the deal it is showing $400-$418 a month. If I were to pay all of the fees in cash, it would still not bring my payment to $292 because according to them I do not qualify for a loyalty promotion which is not included on the disclaimer for the lease deal. They are scammers trying to get customers in the door and false advertise. They would not give me contact information for the GM and showed no interest in trying to win my business.

We had to buy a used car, because ours broke down. Butt we also had a major time crunch on finding one. We had been to kings honda used cars before & had a good experience, so we decided to come here again. This time Cory Smith helped us. Not only did he help us find an amazing used car, but he even kept in touch with us on his day off Making sure that there would be a car ready for us to test drive the next morning.. It was a very painless, smooth sale. All the sales staff were sweet. But Cory went that extra mile that just made the whole car buying experience enjoyable!!! If we ever need another car, we know where to go & who we will go to sell it to us!!

Service dept. does not value their customers time at all. I ordered a hitch with my new car, and they had to order the hitch, but they never called to let me know it had arrived. When I called, they said sure it's here, I don't know why you were not contacted. So, I made an appointment and after also had them check a defective seat heater and I waited in the waiting room for 7.5 hours. They texted me to say my car was ready, but no hitch was installed. On their computer system it did not tell the service department the I was there for a hitch install, it only said, "customer has a concern". Too make a long story short. It took Two more visits to get the seat heater fixed and the hitch installed with many poor excuses as to why they could not do it. I tried talking to the service manager with no results. I went all the way up to the General Mgr. and did not even receive a response. All I was asking for is for them to change the way they enter service repairs. It should state the actual reason for service, not a generic term that causes their reps to be confused to the point that they do not have a clue what the vehicle is there for. This was only to help other customers, to prevent them from having a bad experience. Unfortunately, no one cared enough to make future customer visits more pleasant. I will never go back to Performance Kings Honda for service again. I would suggest you check their Better Business Bureau reviews before taking your vehicle in for service.

We had a great experience working with Brennyn. After reading reviews I requested to work with Brennyn and was very pleased with the experience despite not ending up buying the vehicle we test drove. He was kind, professional and communicative, and we would not hesitate to use him to purchase a vehicle in the future.

I have purchased a few in person out of state vehicles but I have to say that this experience was the best in person out of state experience. Cory Smith my salesman (product specialist) was great from the initial inquire of the vehicle. He gave me all the information I needed when asked and made sure that transparency was front and center. I had phone and text conversations which he gave me true and accurate information before arrival, and once the face to face arrival, he answered more questions and was a pleasure to work with and made the process that much better. I am a picky vehicle buyer on both the vehicle and the price/financing and Cory worked his magic to get me what I was after. I would recommend Cory to anyone who wants a clear honest and transparent vehicle buying experience. All I can say is Kudos to Cory Smith and his team, thank you for making this vehicle purchase awesome.

I expected for my experience buying a car to be a nightmare - if i could rate brennyn a million stars i would! he was so helpful and quick with responding. he wasn’t pushy. his customer service skills are amazing and i will be recommending anyone i know trying to buy a car to him! i can’t thank brennyn enough for making this such a great experience for me!

I purchased a 2022 Honda Passport in January of 2022. I purchased a service contract because the finance manager told me they would pick up/return my car for service even though I lived five miles past the allowable limit. For the first service request, they hassled me about the mileage but agreed to pick up my car. For the second service request, they agreed to pick up my car but said I would have to drive to their location for future service requests. I decided to cancel my contract because of the lie I was told by the finance manager. After many texts, I finally found out that I received a refund of $369.90 out of the $1,000 I paid. So in a nutshell, I paid $630.10 for two oil changes. I would think Performance Honda would refund me more money due to this particular situation. But nope! Money is more important to them than customer satisfaction! So beware of this and buy from a better dealership.

Absolutely the best car buying experience!! I traveled from out of state to purchase a Porsche Panamera. My salesman Brennan kept in contact with me while I was traveling to Cincinnati. Brennyn drove the car and made sure it was clean, ready for my inspection, checked the forecast and had the car outside in front of the dealership. I had made Brennyn aware that I had been in a horrific rear end collision and was trying to replace my 2012 Panamera and was hopeful that this car would be the one. I had looked at so many online and was tired of no one answering my emails or texts. This young man definitely deserves more than a star for customer service! Brennyn met us at the door with a smile, handshake and called me by name. Above and beyond my expectations…… class act! Through the buying process the Sales manager Bill was polite, professional and very personable. Bill was interested in making sure it wasn’t just a sale of a car but putting the right price, right car and right person in the car. I showed Bill the pictures my Panamera and really understood why I wanted another Porsche Panamera. George in the Finance department was like the icing on the cake. It was closing time and everyone was closing up ready to go home but George wasn’t going to rush me through anything. He took time explaining every option to me. Since I did not have my settlement money in hand I chose to finance and drive this beautiful car home! I will always refer anyone looking for a new or used car to this huge dealership and be confident that they will have the same experience that I did, especially if the get Brennyn as their salesperson, Bill as their sales manager and George in the Finance department. Thank you Brennyn for making this car buying experience a great one!